Privacy policy

OVERVIEW

This Privacy Policy describes how Womaara (hereinafter referred to as the "Website", "Platform", "we", "us", or "our") collects, uses, processes, stores, discloses, and protects personal information of users who access, browse, interact with, or make purchases from https://womaara.com, including all sub-domains, checkout pages, password-protected areas, and associated services.

1. Contact Details And Grievance Redressal

Users who have questions, concerns, or complaints regarding this Privacy Policy or the processing of their personal data may contact us at customercare@womaara.com. In accordance with applicable Indian laws, including the Information Technology Rules, 2021, the designated Grievance Officer is Komal Nayak, who may be contacted at info@evebiosciences.com or +91 77874 47843.
The registered office address of Eve Biosciences Private Limited is 7, Madhupuri Apartment, Opposite Maharshi Dayanand Park Society, Kabir Chowk, Ahmedabad, Gujarat - 380005, India.

2. Definitions

For the purposes of this Privacy Policy:

(a) "Personal Information" means any information relating to an identified or identifiable individual, whether directly or indirectly, including name, contact details, address, email ID, phone number, online identifiers, device data, transaction details, or any other information capable of identifying a natural person.

(b) "User" or "You" means any individual who accesses, visits, browses, or uses the Website, including customers and casual visitors.

(c) "Service Provider" refers to third-party entities engaged by Womaara for providing services such as payment processing, logistics and courier services, warehousing, analytics, marketing, cloud storage, website hosting, Shopify services, or other technology-related support.

3. Collection of Personal Information

Womaara collects personal information when users interact with the Website, place orders, contact customer support, or otherwise communicate with us. The information collected may broadly fall under the following categories:

(a) Device and Usage Information

We automatically collect information relating to a user's device and interaction with the Website to ensure secure access, proper functioning, analytics, and improvement of user experience. This may include browser type, IP address, time zone, cookie identifiers, pages viewed, products searched or viewed, referring URLs, and navigation behaviour. Such data is collected through cookies, log files, pixels, tags, or similar technologies and may be shared with analytics and technology partners strictly for operational and analytical purposes.

(b) Order and Transaction Information

When a user places an order, we collect information necessary to process the transaction, including name, billing and shipping address, email address, phone number, and payment-related details. Payment information is processed securely by authorised payment gateways and is not stored by Womaara. This information is used for order processing, shipping, fraud prevention, customer communication, invoicing, and legal compliance, and is shared only with relevant Service Providers such as payment processors, courier partners, and fulfilment providers.

(c) Customer Support Information

When users contact us for support, grievances, returns, refunds, or complaints, we collect information such as name, contact details, order reference, and any additional information voluntarily shared. This information is used solely to address the issue raised and may be shared with Service Providers only to the extent necessary for resolution.

4. Personal Care and Hygiene Product Disclaimer

Certain products offered on the Website relate to personal hygiene or personal care. Any personal information collected in relation to such products is limited to transactional and logistical purposes and does not include medical, diagnostic, or health-related data. Womaara does not collect or process medical records, health histories, or treatment information. The products are not intended to provide medical advice, diagnosis, or treatment, and responsibility for product selection and usage rests entirely with the customer, subject to the Terms of Service.

5. Minors

The Website is not intended for individuals below the age of eighteen (18) years. Womaara does not knowingly collect or process personal information of minors. If it is brought to our notice that personal data of a minor has been collected, appropriate steps will be taken to delete such information in accordance with applicable law.

6. Sharing of Personal Information

Personal information may be shared only to the extent necessary for lawful and legitimate purposes, including:

(a) With Service Providers for order fulfilment, payment processing, logistics, analytics, and Website operations;
(b) With legal or regulatory authorities where disclosure is required by law, court orders, or government directions;
(c) To protect the legal rights, safety, and security of Womaara, users, or the public, including fraud prevention.

Womaara does not sell, rent, or trade personal information to third parties.

7. Behavioural Advertising and Analytics

Personal information may be used to understand user behaviour, improve marketing strategies, and deliver relevant advertisements. The Website uses analytics tools such as Google Analytics to monitor Website performance and user engagement. Advertising partners may collect information through cookies or similar technologies, subject to applicable consent requirements. Users may opt out of targeted advertising through relevant platform settings, though this may not eliminate all advertisements.

8. Cookies and Tracking Technologies

Cookies are used to enhance Website functionality, security, and user experience. These may include:

(a) Essential cookies required for core Website functions such as login, checkout, and payment security;
(b) Functional cookies that store user preferences;
(c) Analytics cookies that help analyse Website usage;
(d) Advertising cookies are used to deliver personalised ads.

Users may manage cookie settings through their browser; however, disabling cookies may affect Website functionality.

Please note that disabling cookies may negatively impact your user experience and limit access to certain Website features.

For more information, visit: https://www.shopify.com/legal/cookies

9. Data Security Measures

Womaara adopts reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure. Access to personal data is restricted to authorised personnel only. While we take reasonable measures to protect data, no system is completely secure, and absolute security cannot be guaranteed.

10. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, comply with legal or regulatory obligations, resolve disputes, and enforce agreements. Once the purpose is fulfilled, the data is securely deleted, anonymised, or archived in accordance with applicable laws.

11. Electronic Communication and Consent

By using the Website and providing personal information, users consent to receiving electronic communications, including transactional messages such as order confirmations, delivery updates, refunds, and customer support communications. Promotional communications, where applicable, shall comply with Indian laws and regulations.

12. Amendments to the Privacy Policy

Womaara reserves the right to amend or update this Privacy Policy at any time to reflect changes in legal requirements, business practices, or operational needs. Any changes shall be effective upon publication on the Website, and continued use of the Website constitutes acceptance of the updated Privacy Policy.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts in India.