Shipping policy

OVERVIEW

This Shipping & Delivery Policy forms an integral part of Womaara’s Terms of Use and should be read in conjunction with the Terms of Use and other policies on our website. This Policy sets out the terms governing the processing, dispatch, shipment, and delivery of orders placed on the Womaara platform and shall apply to all orders placed on our platform. For this Policy, all references to domestic orders shall mean orders placed for delivery within India. By placing an order, customers acknowledge that delivery timelines are indicative and subject to the terms contained herein. Customers are advised to carefully review the policy terms before placing an order.

1. Order Processing And Dispatch

All domestic orders placed on Womaara are generally processed and dispatched within 24-48 business hours from the time of order confirmation.

Dispatch is carried out only on standard working business days and does not include public holidays. In situations involving high-order volumes, logistical constraints, or other unforeseen circumstances, dispatch timelines may be extended. Where such delays are significant, customers will be appropriately informed through email or SMS.

2. Delivery Timelines

Once an order has been dispatched, domestic deliveries typically take between 2-7 business days to reach the customer, depending on the delivery location and the courier partner engaged.

Orders comprising multiple products may be delivered in partial shipments.

All delivery timelines communicated are estimates only and are not guaranteed, as delays may occur due to factors beyond Womaara’s reasonable control.

3. Shipping Charges

Shipping is offered free of charge for most products. However, for certain products or delivery locations, a minimal shipping fee may be applicable, as decided by Womaara.

Any such charges are transparently disclosed at the checkout stage and, where relevant, on the product page prior to the order placement.

4. Order Tracking

Upon dispatch of an order, customers will receive shipment tracking details via email and/or SMS.

Customers will be responsible for tracking their shipments using the information provided and are advised to regularly monitor the status of their delivery.

5. Shipping Restrictions

Womaara does not ship to P.O. boxes, parcel lockers, APO/FPO addresses, or military addresses and shall not be liable for shipments to the above addresses.

Additionally, orders placed with incorrect, incomplete, or non-standard address details may result in delays, returns, or cancellations, and Womaara shall not be liable for any consequences arising from such inaccuracies. The customers are advised to ensure the accuracy of the details provided to reduce the chances of delivery discrepancies.

6. Missing, Lost, Damaged Shipments

In the event that an order is missing, lost, damaged, or delivered in a compromised condition, the customer must notify Womaara within ten (10) days from the date of delivery by writing to customercare@womaara.com.

The notification must include the order ID, Customer name, a description of the issue, and clear photographic or video evidence. Claims raised beyond this time period shall not be accepted, in accordance with Womaara’s Returns & Cancellation Policy.

All photographic or video evidence must clearly reflect the condition of the product at the time of delivery. The issues alleged by the customer must be visible through the evidence and subsequently must not be attributable to the actions of the customer.

Where the courier partner confirms loss or damage and the product is eligible under the applicable return policy, Womaara will arrange for a replacement or refund, as deemed appropriate.

7. Refused, Unclaimed, Undeliverable Orders

If an order is refused, remains unclaimed, or is returned as undeliverable due to customer unavailability, incorrect address details, or refusal to accept delivery, the customer shall bear the original shipping charges as well as any applicable return shipping charges(if applicable).

Such amounts shall be deducted from any eligible refund in accordance with Womaara’s Refund Policy.

8. Relationship With Cancellation Policy

Orders may be cancelled only before dispatch. Once an order has been shipped, cancellation requests will not be permitted.

Any refund requests made after shipment shall be processed strictly in accordance with Womaara’s Return & Refund Policy.

Additionally, approved refunds shall be processed in accordance with the timelines specified in the Return & Refund Policy.

9. General Disclaimer

Womaara shall not be liable for delays or failures in delivery caused by courier partner delays, natural disasters, adverse weather conditions, strikes, government restrictions, regulatory actions, or any other events beyond Womaara’s reasonable operational control. Delivery timelines provided are indicative and do not constitute a contractual guarantee.

Womaara shall also not be responsible for any indirect, incidental, or consequential damages arising from shipping delays beyond its control.

10. Customer Support

For any queries relating to shipping, delivery, cancellation, or returns, customers may contact Womaara’s customer support team at customercare@womaara.com

Responses are typically provided within one to two business days.

Any delay in response shall not automatically make Womaara liable to any damages.

11. Policy Updates

Womaara reserves the right to modify or update this Shipping & Delivery Policy at any time. Continued use of Womaara’s services following such changes shall be deemed to constitute acceptance of the revised policy.

Womaara shall not be liable for any indirect, incidental, or consequential damages arising from shipping delays beyond reasonable control.