Refund policy

OVERVIEW

Customers are advised to carefully review this Cancellation, Return & Refund Policy before placing an order, as it forms part of Womaara's Terms of Service and applies to all orders placed on our platform.

Orders may be cancelled only if they have not yet been shipped. To request a cancellation, customers must write to Womaara's customer support team at customercare@womaara.com with the relevant Order ID.

Upon acknowledgement of a valid cancellation request, the order shall be cancelled, and the refund shall be processed within seven (7) business days.

Customers must note that orders that have already been shipped are not eligible for cancellation.

1. Return And Replacement Policy

Customers may request a return or replacement within ten (10) days from the date of delivery only if the product is received in a damaged, leaking, tampered with, or broken condition, or if the package is compromised at the time of delivery.

Returns or replacements may also be requested where an incorrect product is delivered, where the product is received past its expiry date, or where the order is incomplete or contains missing items.

Returns or replacements shall not be accepted if the product has been opened, used, altered, or partially consumed.

Any request for return or replacement shall be rejected, if the original packaging includes cartons, labels, or seals (a) that are missing, (b) if the return or replacement request is raised after ten (10) days from the date of delivery, (c) if damage or missing items are reported beyond the stipulated period, or (d) if the request is made for reasons other than a manufacturing defect or delivery-related issue.

2. Return/Replacement Process

Customers seeking to return or replace a product must notify Womaara by emailing customercare@womaara.com within ten (10) days of receiving the product.

The request email must contain the Order ID, customer name, details of the product(s) proposed to be returned or replaced, the reason for the request, and clear photographic or video evidence supporting the claim. All supporting evidence must reflect the condition of the product at the time of delivery.

Upon receipt of a complete request, Womaara will investigate and review the same within twenty-four (24) working hours. Where the product is found to be unsafe, unusable, or damaged beyond use, customers may be requested to safely discard the product, following which a replacement shall be issued.

Any delay in response to the request made shall not automatically make Womaara liable for any damages.

Where a physical return is required, the returned product shall be verified upon receipt before initiating a replacement or refund.

3. Refund Policy

Refunds shall not be issued where the returned product is (a) damaged, opened, tampered with, or partially or fully consumed, (b) where incorrect or incomplete shipping details were provided at the time of order placement, or (c)where the return or replacement request does not comply with this Policy.

Refunds may be issued where the product ordered is out of stock, where the delivery location is not serviceable, where the customer has complied with the return policy, where the returned product is unused, untampered with, and in original condition, or where a duplicate payment has been charged for the same order from the same email address.

4. Return Pick-Up Policy

Where reverse pick-up services are available, Womaara shall arrange for the collection of the product within one (1) to two (2) business days from receipt of the return request. Any delay in pick-up services shall not make Womaara liable for any damages.

In locations where reverse pick-up services are unavailable, customers will be required to self-ship the product using a reliable courier partner. Courier charges for such self-shipment shall be reimbursed in accordance with Womaara's internal processes and policies.

5. Refund Timelines

For orders paid through online payment methods, approved refunds shall be credited to the original mode of payment within seven (7) working days from the date of receipt and approval of the refund request.

For Cash on Delivery (COD) orders, refunds shall be processed to the customer's bank account within fourteen (14) working days from the date of receipt and approval of the refund request.

Any delay in the processing of refunds due to reasons beyond Womaara's reasonable operational control shall not give rise to any liability or claim for damages against Womaara.

Womaara reserves the right to refuse returns or refunds if the claim does not meet the above policy criteria or if misuse is suspected.